Return Policy
Return & Refund Policy
Effective Date: June 25, 2025
Our Goal: Your complete satisfaction with every purchase.
1. Key Policy Summary
- Return Window: 30 days from delivery date.
- Eligibility: Unused, original tags/packaging + proof of purchase.
- Non-Returnable: Customized items, sale products, gift cards.
- Refund Timeline: 5-10 business days after inspection.
- Exchanges: Not offered directly; return first, then reorder.
2. How to Initiate a Return
Follow these steps for a smooth process:
- Contact Support: Email
customer@ondaideal.comwith:- Order number
- Reason for return
- Photos (e.g., for damaged items)
→ Approval required before shipping back
- Ship After Approval:
- Pack item securely (original packaging + tags).
- Use trackable shipping and share tracking number.
- Inspection & Resolution:
- We inspect upon receipt → Process refund/replacement.
⚠️ Critical Note: Returns without prior approval will not be accepted.
3. Special Cases
| Scenario | Action | Deadline |
|---|---|---|
| Damaged/Defective Item | Email photos + description → We cover return shipping & replace/refund. | Within 7 days |
| Wrong Item Shipped | Contact us → Free return shipping + priority resolution. | Within 30 days |
4. Return Shipping Costs
| Responsibility | Applies When | Notes |
|---|---|---|
| Customer Pays | Change of mind, wrong size, etc. | Cost varies by carrier. |
| We Cover | Our error (defective/incorrect item) | Prepaid label provided. |
5. Refund Details
- Processing: 5-10 business days post-inspection.
- Method: Original payment.
- Bank Timing: Additional 3-5 business days possible.
6. FAQs
- Q: Can I exchange for a different size?
→ Return original item first, then place new order. - Q: What if I miss the 30-day window?
→ Contact us for case-by-case review. - Q: Where do I send returns?
→ Address provided only after approval.
Contact Support
Email: customer@ondaideal.com
Response Time: Within 24 business hours.