Shipping Policy
Worldwide Shipping Policy
Service Coverage: We offer shipping to most countries worldwide. Below are detailed shipping costs, estimated delivery times by region, and additional information.
📦 Note: Delivery times may vary due to customs clearance, local logistics delays, or force majeure events.
Shipping Costs by Country/Region
| Region | Standard Shipping | Fast Shipping | Free Shipping Threshold | Carrier(s) |
|---|---|---|---|---|
| United States | $6.99 (7-12 business days) | $9.99 (5-7 business days) | Orders over $69 | USPS, FedEx, UPS |
| Canada | $8.99 (8-15 business days) | $12.99 (5-10 business days) | Orders over $89 | Canada Post, FedEx |
| United Kingdom | $7.99 (7-12 business days) | $11.99 (5-8 business days) | Orders over $79 | Royal Mail, DPD |
| Europe (Germany, France, Spain, Italy, etc.) | $8.99 (8-15 business days) | $13.99 (5-10 business days) | Orders over $89 | DHL, DPD, GLS |
| Australia & New Zealand | $9.99 (8-15 business days) | $14.99 (5-10 business days) | Orders over $99 | Australia Post, NZ Post |
| Asia (Japan, South Korea, Singapore, Malaysia, etc.) | $7.99 (7-12 business days) | $12.99 (5-8 business days) | Orders over $79 | EMS, SF Express |
| Middle East (UAE, Saudi Arabia, etc.) | $10.99 (10-20 business days) | $16.99 (7-12 business days) | Orders over $99 | Aramex, DHL |
| South America | $11.99 (12-20 business days) | $18.99 (8-15 business days) | Orders over $119 | DHL, FedEx |
| Africa | $12.99 (15-25 business days) | $19.99 (10-18 business days) | Orders over $129 | DHL, Aramex |
Processing & Delivery Time
- Order Processing Time: 3-5 business days (excluding weekends & holidays).
- Estimated Shipping Time: Varies by destination (see table above).
- Total Delivery Time: Order processing time + shipping time.
Note: Delivery times may vary due to customs clearance, local logistics delays, or force majeure events.
Customs, Duties & Taxes
- Customs and import duties may apply to international shipments upon arrival in your country.
- These charges are determined by local customs authorities and are not included in the order total.
- Customers are responsible for all applicable customs fees, taxes, or import duties.
- Carriers (e.g., DHL, FedEx, EMS, SF Express, etc.) may collect these charges upon delivery.
Shipping Methods
We partner with reliable global carriers:
- DHL
- FedEx
- YunExpress
- Yanwen
Tracking Your Order
- After shipment, you will receive a tracking number.
- Track your package via 17track: https://www.17track.net/en.
- ⏳ Tracking details may take 24–48 hours to activate post-shipment.
International Shipments Note
For destinations outside China:
- Customers bear all import duties, taxes, or customs charges levied by local authorities.
- These fees are not covered by ondaideal and must be paid by the customer upon delivery.
Contact Us
For inquiries about shipping, charges, or tracking:
- 📮 Email: customer@ondaideal.com
- Our team is ready to assist you promptly!